Refund Policy

Refunds and cancellations are reviewed against your quotation, invoice and service agreement, including the product, scope, payment schedule and any agreed trial or cancellation terms.

This page provides general guidance. Any mandatory rights under applicable law remain unaffected. If a written agreement gives you a specific refund entitlement, that entitlement applies.

Requesting a free demo does not create a payment obligation. Where a free trial is offered, confirm its duration, included features and what happens at the end before proceeding.

A trial is an opportunity to assess the product. Payment for a subscription or project should follow the terms agreed with our team.

For subscription software, cancellation and refund eligibility depend on the billing period, service delivered and terms agreed when subscribing. Contact us with the invoice and the period you want reviewed.

This policy does not promise a universal refund window or a refund of all unused subscription time. Any agreed entitlement will be assessed against the actual payment and service records.

Website, mobile app and custom software projects may use milestone payments. If you request cancellation, we review the agreed scope, work completed, approved milestones and payments received.

Charges for completed work and any third-party purchases are assessed according to your agreement. Domain registration, hosting and other external services may also be subject to the provider’s cancellation terms.

If you believe you made a duplicate or incorrect payment, contact us with the invoice, payment date, amount and transaction reference so we can investigate.

If a product or deliverable does not meet the agreed scope, describe the issue and provide relevant details. We will review the concern and discuss correction or any refund available under your agreement and applicable law.

Contact us using the details below. Include your name, organization, invoice or order reference, payment details and the reason for your request. Do not send card numbers, passwords or account security codes.

We will verify the request and explain the outcome. If a refund is approved, we will confirm the amount, payment method and expected processing time. Bank and payment-provider processing times may vary.